نؤمن بالتجارة العادلة والمباشرة. نتعاون مباشرةً مع المزارعين والتعاونيات حول العالم لضمان الحصول على حبوبنا من مصادر أخلاقية. هذا يعني أن المزارعين الذين يزرعون قهوتنا يحصلون على أجور عادلة، ونعطي الأولوية للاستدامة وممارسات الزراعة الصديقة للبيئة.

للحفاظ على نضارة قهوتك، احفظها في وعاء محكم الإغلاق في مكان بارد ومظلم. تجنب تخزين القهوة في الثلاجة أو المُجمد، لأن الرطوبة قد تؤثر على نكهتها. للحصول على أفضل مذاق، نوصي باستخدام قهوتك خلال أسبوعين من فتحها.

نقدم حبوب قهوة كاملة ومطحونة مسبقًا. نوصي باستخدام حبوب كاملة لفنجان قهوة طازج، كما نطحن قهوتنا حسب الطلب، لتستمتع بخيار مريح دون المساس بالنكهة.

بالتأكيد! بمجرد شحن طلبك، ستتلقى بريدًا إلكترونيًا بمعلومات التتبع. يمكنك استخدام هذا البريد الإلكتروني لمتابعة رحلة قهوتك ومعرفة موعد وصولها إلى باب منزلك.

نعم، نشحن إلى وجهات دولية مختارة. يُرجى العلم أن أسعار الشحن وأوقاته قد تختلف باختلاف موقعك. يتحمل العملاء الدوليون أي رسوم جمركية أو ضرائب قد تُطبق.

Shipping estimates are provided based on the carrier’s standard delivery timelines at the time of checkout. For international orders, delivery may occasionally take longer due to carrier delays, customs processing, local import checks, or circumstances outside of our control.

Once your order has been dispatched, UPS and the destination country’s customs authority control the final delivery timeline. While we carefully prepare and ship orders as quickly as possible, we cannot guarantee that the original estimated delivery date will remain unchanged after the package is in transit.

If your package experiences a delay, we recommend checking the tracking link first for the latest carrier updates. Customs-related delays are common with international shipments and do not usually mean there is an issue with your order.

Our support team is always happy to help review the tracking details and guide you on the next best step. If needed, we may also assist in contacting the carrier or providing order information requested for customs clearance.

International delivery dates are estimates only and may be affected by UPS transit delays, customs inspections, import procedures, holidays, weather, or local delivery conditions. We do our best to provide accurate shipping information, but final delivery timing may vary once the order leaves our facility.

Orders shipped to the USA are not subject to customs or import taxes.

Orders shipped to the United Arab Emirates, Qatar, and Kuwait may be subject to customs duties and import taxes upon arrival. These charges are determined by local customs authorities and are outside of our control. All customs duties and import taxes are the responsibility of the recipient and must be settled directly with UPS prior to delivery.

UPS will contact you directly to arrange payment of any applicable customs duties or import taxes before your order is released for final delivery. Please ensure your contact information is accurate at checkout so UPS can reach you without delay.

International orders may experience delays due to customs clearance, which is conducted at the sole discretion of local authorities and is beyond our control. Estimated delivery timelines do not include time spent in customs. If your order has been held, we recommend contacting UPS directly with your tracking number for the most up-to-date status.

At this time, customs duties and import taxes cannot be prepaid at checkout. All applicable fees will be collected by UPS upon delivery in your country.

Each crystal piece is carefully packed to protect it during transit. Packaging may vary depending on the size, shape, and collection of the piece.

Many of our pieces are presented in a fitted presentation box with soft velvet-style cushioning or protective inserts. The presentation box is then carefully protected inside an outer shipping box. For additional safety, the outer box may be placed inside a second shipping box with protective materials such as packing peanuts, bubble wrap, or other cushioning.

At minimum, our crystal pieces are securely protected and double-boxed whenever required to help reduce movement and protect the item during shipping.

If your item arrives damaged, please contact us within 7 days of delivery so our team can review the issue.

Please include:

• Your order number
• Your full name and email used at checkout
• Clear photos of the damaged item
• Photos of the inner and outer packaging
• A brief description of the damage

Our team will assess the information provided and guide you through the next steps. Please do not discard the item or packaging until our team has reviewed your claim, as the carrier may require packaging photos for verification.

We strongly recommend adding our damage protection service at checkout for additional peace of mind. This helps protect your order in case of eligible damage, loss, or theft during transit.

Orders are packed with great care, but once a shipment is in transit, it is handled by the carrier and may be subject to conditions outside of our control. If you experience an issue with your delivery, please contact our support team and we will do our best to assist you.

Bohemia Royal Crystal pieces are designed to make meaningful and memorable luxury gifts. They are suitable for occasions such as Father’s Day, weddings, anniversaries, corporate gifting, housewarmings, milestone celebrations, and gifts for collectors or design lovers.

Yes. Many pieces come in a presentation-style box and are packaged with care, making them suitable for gifting. Packaging may vary depending on the item, collection, and size of the piece.

You may add a note to your order at checkout with your request. If you need something specific, you can also contact us after placing your order and our team will do our best to accommodate it before the order is shipped.

Yes, we offer custom engraving for select pieces and custom orders. Availability depends on the product, the engraving request, and production requirements.

To request engraving, please contact us before placing your order so our team can confirm whether the piece is eligible.

Yes. Special orders may be available depending on the item, availability, production timeline, and approval. Please contact us through the chat box or by email at info@bohemiaroyalcrystal.com with the piece you are interested in and the details of your request.

You may add a note to your order at checkout with your request. If you need something specific, you can also contact us after placing your order and our team will do our best to accommodate it before the order is shipped.

Custom timelines vary depending on the complexity of the project, availability, and production requirements. Some custom work may take as little as one week, while more complex requests may take several weeks or up to one to two months.

Our team will provide an estimated timeline once the request has been reviewed.

No. Custom, engraved, personalized, or special-order items are final sale and cannot be returned or exchanged unless they arrive damaged or there is an error with the order.

Please review all engraving details carefully before approving your custom order.

Yes. We offer wholesale and B2B opportunities for qualified retailers, hotels, interior designers, corporate gifting clients, and distributors.

Yes. Minimum order quantities may apply and vary depending on the product, collection, and order requirements. Please contact our team for details.

Please contact us through the chat box or by email at info@bohemiaroyalcrystal.com. Include your company name, country, website or social media, the products you are interested in, and your estimated order quantity.

You can contact our support team through our website chat box or by email at info@bohemiaroyalcrystal.com.

To help us assist you faster, please include your order number, full name, email used at checkout, tracking number if available, and any relevant photos if you are reporting damage or a delivery issue.

Yes. Payments are processed securely through Shopify Payments and trusted payment providers. Bohemia Royal Crystal does not store your full payment card details.

Many Bohemia Royal Crystal pieces are produced in limited quantities. Availability may vary by collection, finish, and production cycle

Some pieces may return in future shipments, while others may not be restocked once sold out. If you are interested in a specific piece, we recommend contacting us to confirm availability.

نريدك أن تحب قهوتك! إذا لم تكن راضيًا تمامًا عن مشترياتك، يُرجى التواصل مع فريق خدمة العملاء خلال 30 يومًا من استلام طلبك، وسنقوم بإصلاح المشكلة - سواءً باستبدال المنتج أو استرداد ثمنه.