Q: Is this piece made from real crystal?
A: Yes. Each sculpture is crafted from authentic Czech crystal, hand-cut and polished by skilled artisans. The 24K Gold Edition is finished with genuine gold accents.

Q: How limited are these editions?
A: Both editions are produced in small quantities. The 24K Gold Edition is individually inspected and carries collectible status. Once sold out, they will not be restocked.

Q: Where do you ship?
A: At this time, we ship exclusively within the United States.

Q: How long will delivery take?
A: All orders are shipped via our Insured Priority service from our U.S. warehouse. Orders are typically processed for shipment within 2-3 business days. Once your order is shipped, you will receive a confirmation email with a tracking number.

Q: Will my order arrive before the holidays?
A: To ensure the best chance of delivery before a major holiday, we recommend placing your order by our posted cutoff dates. We cannot guarantee carrier timelines once a package has left our warehouse.

Q: What is your return policy?
A: Each piece is carefully inspected before shipping. Due to the collectible nature of our products, returns are accepted only if your order arrives damaged or incorrect. Please contact us within 7 days of delivery if there is an issue.

Q: How should I care for the sculpture?
A: Handle with care and avoid abrasive cleaners. A soft microfiber cloth is recommended for dusting. Keep out of direct sunlight to preserve brilliance.